Terms of Service

By accessing or using any Vaelix service (vaelix.cloud, store.vaelix.cloud, or any associated server infrastructure), you agree to be bound by these Terms of Service. If you do not agree, you may not use our services.

• You must be at least 16 years old to create an account.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You may not share your account with others or create multiple accounts to circumvent restrictions or referral limits.

You may not use our services to:

• Host or distribute illegal content of any kind
• Launch distributed denial-of-service (DDoS) attacks or any other form of network abuse
• Send unsolicited email (spam) or operate spam-related services
• Mine cryptocurrency or run compute-intensive workloads unrelated to your purchased service
• Resell or sublicense server resources to third parties without our written permission
• Attempt to access, probe, or disrupt other customers' servers or our infrastructure
• Impersonate Vaelix or any other entity

Violation of these rules may result in immediate suspension or termination without refund.

• Services are billed monthly in advance.
• Invoices are due on the date shown. Unpaid invoices may result in service suspension after 3 days.
• You are responsible for all taxes applicable to your purchase.
• We reserve the right to update pricing with 30 days notice for existing subscribers.
• Referral credits are non-transferable and have no cash value.

From time to time we may offer promotional codes, discounts, credits, or referral bonuses ("Promotions"). Promotions are provided at our discretion and are subject to the specific terms disclosed at the time of the offer, in addition to these Terms.

Abuse of any Promotion is prohibited, including but not limited to:

• Creating multiple accounts to claim a Promotion more than once
• Using false, stolen, or synthetic identities or payment methods to qualify for a Promotion
• Self-referring or coordinating with others to generate fraudulent referral credit
• Exploiting a bug, pricing error, or misconfiguration in a Promotion instead of reporting it
• Reselling, trading, or transferring promotional credit outside of your account

We reserve the right to withhold or reverse any credit obtained through Promotion abuse, and to suspend or immediately terminate, without refund, any account found to be engaged in such abuse. Repeated or coordinated abuse may result in termination of all associated accounts.

We offer a refund within 72 hours of your first purchase if you are not satisfied with the service. After this window, refunds are evaluated on a case-by-case basis. Refunds are not available for referral credits, partial billing periods, or accounts suspended for ToS violations.

We strive to maintain high availability as described in our SLA. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by circumstances outside our reasonable control (force majeure, upstream provider outages, natural disasters, etc.).

We provide backup functionality as part of our service, but you are ultimately responsible for maintaining your own copies of critical data. We do not guarantee that any backup will be available in the event of a catastrophic failure. You should maintain independent backups of important data.

You may cancel your service at any time through your control panel. We may terminate or suspend your account immediately if you violate these terms. Upon termination, your server data will be retained for 14 days and then permanently deleted.

To the maximum extent permitted by applicable law, Vaelix shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability to you for any claim shall not exceed the amount you paid us in the 30 days preceding the claim.

We may update these terms from time to time. We will notify you of material changes by email. Continued use of our services after changes take effect constitutes your acceptance of the updated terms.

Questions about these terms: contact@vaelix.cloud