Billing, migrations, networking, and support. Game-specific questions live on each game's own page.
This means the panel couldn’t complete an RCON handshake. Walk through our Networking, Query, and RCON guide to fix it, it covers exactly what to check.
Open a ticket in the store at store.vaelix.cloud/client/tickets and our team will help you upgrade.
Follow our migration guide for what to back up and how to get it onto your new server, drag-and-drop or sFTP.
No, everything is managed through your panel, file editing, console commands, backups, and more. For large transfers, use sFTP instead, see our sFTP setup guide.
Yes. Every server includes a free `.vaelix.cloud` subdomain, and you can point your own domain at it too. See our custom domains and SRV records guide for both options.
Yes, included on every plan at no extra cost. Traffic is filtered at the edge through our own San Diego datacenter before it reaches your server.
We target 99.98% monthly uptime, backed by service credits if we miss it. See our Service Level Agreement for the full credit schedule.
Yes, point-in-time backups with one-click restore are built into every panel. We still recommend keeping your own copies of anything critical.
Cancel anytime from your control panel. Your server data is retained for 14 days after cancellation, then permanently deleted.
Full refund within 72 hours of your first purchase if you’re not satisfied. After that, refunds are evaluated case by case. See our Terms for the full policy.
Share your referral link and earn 25% credit on your referral's first purchase. They get 25% off their first order too.
Yes, join our Discord for support, announcements, and to talk with other server owners.
Our team is available 24/7 if you can't find what you're looking for above.